29 lines
939 B
C#
29 lines
939 B
C#
using HelpDesk.Models.Enums;
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namespace HelpDesk.Models.DTOs;
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public class DashboardStatsDto
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{
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public int TotalTickets { get; set; }
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public int OpenTickets { get; set; }
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public int InProgressTickets { get; set; }
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public int PendingTickets { get; set; }
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public int ResolvedTickets { get; set; }
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public int ClosedTickets { get; set; }
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public int CriticalTickets { get; set; }
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public int HighTickets { get; set; }
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public int MediumTickets { get; set; }
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public int LowTickets { get; set; }
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public double AverageResponseTimeMinutes { get; set; }
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public double AverageResolutionTimeMinutes { get; set; }
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public List<AgentWorkloadDto> AgentWorkloads { get; set; } = new();
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}
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public class AgentWorkloadDto
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{
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public Guid UserId { get; set; }
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public string UserName { get; set; } = string.Empty;
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public int ActiveTickets { get; set; }
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public int ResolvedThisWeek { get; set; }
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}
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