using HelpDesk.Models.Enums;

namespace HelpDesk.Models.DTOs;

public class DashboardStatsDto
{
    public int TotalTickets { get; set; }
    public int OpenTickets { get; set; }
    public int InProgressTickets { get; set; }
    public int PendingTickets { get; set; }
    public int ResolvedTickets { get; set; }
    public int ClosedTickets { get; set; }
    public int CriticalTickets { get; set; }
    public int HighTickets { get; set; }
    public int MediumTickets { get; set; }
    public int LowTickets { get; set; }
    public double AverageResponseTimeMinutes { get; set; }
    public double AverageResolutionTimeMinutes { get; set; }
    public List<AgentWorkloadDto> AgentWorkloads { get; set; } = new();
}

public class AgentWorkloadDto
{
    public Guid UserId { get; set; }
    public string UserName { get; set; } = string.Empty;
    public int ActiveTickets { get; set; }
    public int ResolvedThisWeek { get; set; }
}