29 lines
689 B
C#
29 lines
689 B
C#
using System.ComponentModel.DataAnnotations;
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using System.ComponentModel.DataAnnotations.Schema;
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namespace HelpDesk.Models.Entities;
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[Table("sla_policies")]
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public class SLAPolicy
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{
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[Key]
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public Guid Id { get; set; }
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[Required]
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[MaxLength(100)]
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public string Name { get; set; } = string.Empty;
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[MaxLength(500)]
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public string? Description { get; set; }
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public int ResponseTimeHours { get; set; }
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public int ResolutionTimeHours { get; set; }
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public bool IsActive { get; set; } = true;
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public DateTime CreatedAt { get; set; } = DateTime.UtcNow;
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// Navigation
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public ICollection<Ticket> Tickets { get; set; } = new List<Ticket>();
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}
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