using System.ComponentModel.DataAnnotations;
using System.ComponentModel.DataAnnotations.Schema;
using HelpDesk.Models.Enums;

namespace HelpDesk.Models.Entities;

[Table("tickets")]
public class Ticket
{
    [Key]
    public Guid Id { get; set; }

    [Required]
    [MaxLength(200)]
    public string Title { get; set; } = string.Empty;

    [Required]
    public string Description { get; set; } = string.Empty;

    [Required]
    [MaxLength(50)]
    public TicketStatus Status { get; set; } = TicketStatus.Open;

    [Required]
    [MaxLength(50)]
    public TicketPriority Priority { get; set; } = TicketPriority.Medium;

    [Required]
    [MaxLength(50)]
    public string TicketNumber { get; set; } = string.Empty;

    public Guid RequesterId { get; set; }
    public Guid? AssigneeId { get; set; }
    public Guid? GroupId { get; set; }
    public Guid? SlaPolicyId { get; set; }

    public DateTime CreatedAt { get; set; } = DateTime.UtcNow;
    public DateTime UpdatedAt { get; set; } = DateTime.UtcNow;
    public DateTime? FirstResponseAt { get; set; }
    public DateTime? ResolvedAt { get; set; }
    public DateTime? ClosedAt { get; set; }

    // Navigation
    public User Requester { get; set; } = null!;
    public User? Assignee { get; set; }
    public Group? Group { get; set; }
    public SLAPolicy? SlaPolicy { get; set; }
    public ICollection<TicketComment> Comments { get; set; } = new List<TicketComment>();
}