using System.ComponentModel.DataAnnotations;
using System.ComponentModel.DataAnnotations.Schema;

namespace HelpDesk.Models.Entities;

[Table("sla_policies")]
public class SLAPolicy
{
    [Key]
    public Guid Id { get; set; }

    [Required]
    [MaxLength(100)]
    public string Name { get; set; } = string.Empty;

    [MaxLength(500)]
    public string? Description { get; set; }

    public int ResponseTimeHours { get; set; }
    public int ResolutionTimeHours { get; set; }

    public bool IsActive { get; set; } = true;

    public DateTime CreatedAt { get; set; } = DateTime.UtcNow;

    // Navigation
    public ICollection<Ticket> Tickets { get; set; } = new List<Ticket>();
}