using HelpDesk.Models.Enums;

namespace HelpDesk.Models.DTOs;

public class CreateTicketRequest
{
    public string Title { get; set; } = string.Empty;
    public string Description { get; set; } = string.Empty;
    public TicketPriority Priority { get; set; } = TicketPriority.Medium;
    public Guid? GroupId { get; set; }
    public Guid? SlaPolicyId { get; set; }
}

public class UpdateTicketRequest
{
    public string? Title { get; set; }
    public string? Description { get; set; }
    public TicketPriority? Priority { get; set; }
}

public class TicketDto
{
    public Guid Id { get; set; }
    public string Title { get; set; } = string.Empty;
    public string Description { get; set; } = string.Empty;
    public TicketStatus Status { get; set; }
    public TicketPriority Priority { get; set; }
    public string TicketNumber { get; set; } = string.Empty;
    public Guid RequesterId { get; set; }
    public string RequesterName { get; set; } = string.Empty;
    public Guid? AssigneeId { get; set; }
    public string? AssigneeName { get; set; }
    public Guid? GroupId { get; set; }
    public string? GroupName { get; set; }
    public Guid? SlaPolicyId { get; set; }
    public string? SlaPolicyName { get; set; }
    public DateTime CreatedAt { get; set; }
    public DateTime? UpdatedAt { get; set; }
    public DateTime? ResolvedAt { get; set; }
    public int CommentCount { get; set; }
}

public class TicketListResponse
{
    public List<TicketDto> Items { get; set; } = new();
    public int TotalCount { get; set; }
    public int Page { get; set; }
    public int PageSize { get; set; }
}

public class TicketStatsDto
{
    public int TotalTickets { get; set; }
    public int OpenTickets { get; set; }
    public int InProgressTickets { get; set; }
    public int PendingTickets { get; set; }
    public int ResolvedTickets { get; set; }
    public int ClosedTickets { get; set; }
}

public class AddCommentRequest
{
    public string Content { get; set; } = string.Empty;
    public bool IsInternal { get; set; }
}

public class CommentDto
{
    public Guid Id { get; set; }
    public Guid TicketId { get; set; }
    public Guid UserId { get; set; }
    public string UserName { get; set; } = string.Empty;
    public string Content { get; set; } = string.Empty;
    public bool IsInternal { get; set; }
    public DateTime CreatedAt { get; set; }
}

public class UpdateStatusRequest
{
    public TicketStatus Status { get; set; }
}

public class AssignTicketRequest
{
    public Guid? AssigneeId { get; set; }
}