using HelpDesk.Models.Entities;
using HelpDesk.Models.Enums;

namespace HelpDesk.Data.Repositories;

public interface ITicketRepository
{
    Task<Ticket?> GetByIdAsync(Guid id);
    Task<IEnumerable<Ticket>> GetAllAsync(TicketStatus? status = null, TicketPriority? priority = null, Guid? assigneeId = null, Guid? requesterId = null, int page = 1, int pageSize = 20);
    Task<int> GetCountAsync(TicketStatus? status = null, TicketPriority? priority = null, Guid? assigneeId = null, Guid? requesterId = null);
    Task<Ticket> CreateAsync(Ticket ticket);
    Task<Ticket?> UpdateAsync(Ticket ticket);
    Task<bool> DeleteAsync(Guid id);
    Task<int> GetTotalCountAsync();
    Task<int> GetCountByStatusAsync(TicketStatus status);
    Task<int> GetCountByPriorityAsync(TicketPriority priority);
    Task<double> GetAverageResponseTimeAsync();
    Task<double> GetAverageResolutionTimeAsync();
}