Adapt frontend to SAM API: RUT auth, new types, helpdesk endpoints

- Login: RUT-based (SAM auth) instead of email
- API client: updated all endpoints to /api/helpdesk/*
- Types: match SAM response format (nombre, apPaterno, perfil)
- Dashboard: uses new DashboardStats with dailyCounts
- Tickets: title instead of subject, requesterName/assigneeName
- KB: categoryName/authorName instead of nested objects
- Removed register page (SAM manages users)

frontend/src/app/(app)/knowledge-base/page.tsx

@@ -11,16 +11,7 @@ export default function KnowledgeBasePage() {
   useEffect(() => {
     getKBArticles()
       .then(setArticles)
-      .catch(() => {
-        setArticles([
-          { id: 1, title: "Cómo configurar tu correo en Outlook", content: "Guía paso a paso para configurar...", category: "Correo", publishedAt: "2026-09-01" },
-          { id: 2, title: "Solicitar acceso a una carpeta compartida", content: "Proceso para solicitar acceso...", category: "Acceso", publishedAt: "2026-09-02" },
-          { id: 3, title: "Problemas comunes con la impresora", content: "Soluciones a problemas frecuentes...", category: "Hardware", publishedAt: "2026-09-03" },
-          { id: 4, title: "Instalación de software aprobado", content: "Lista de software aprobado y cómo instalarlo...", category: "Software", publishedAt: "2026-09-04" },
-          { id: 5, title: "Conectar a la VPN corporativa", content: "Instrucciones para conectarse a la VPN...", category: "Red", publishedAt: "2026-09-05" },
-          { id: 6, title: "Resetear tu contraseña", content: "Cómo restablecer tu contraseña del dominio...", category: "Acceso", publishedAt: "2026-09-06" },
-        ]);
-      })
+      .catch(() => setArticles([]))
       .finally(() => setLoading(false));
   }, []);
 
@@ -31,20 +22,12 @@ export default function KnowledgeBasePage() {
       const results = await searchKB(searchQuery);
       setArticles(results);
     } catch {
-      // Keep existing articles on error
+      // Keep existing
     } finally {
       setLoading(false);
     }
   };
 
-  const categories = [
-    { name: "Software", icon: "bi-laptop", color: "#0d6efd", count: articles.filter((a) => a.category === "Software").length },
-    { name: "Hardware", icon: "bi-pc-display", color: "#198754", count: articles.filter((a) => a.category === "Hardware").length },
-    { name: "Red", icon: "bi-wifi", color: "#6f42c1", count: articles.filter((a) => a.category === "Red").length },
-    { name: "Acceso", icon: "bi-key", color: "#fd7e14", count: articles.filter((a) => a.category === "Acceso").length },
-    { name: "Correo", icon: "bi-envelope", color: "#dc3545", count: articles.filter((a) => a.category === "Correo").length },
-  ];
-
   return (
     <div>
       <div className="page-header">
@@ -74,28 +57,11 @@ export default function KnowledgeBasePage() {
         </div>
       </div>
 
-      {/* Categories */}
-      <div className="row g-3 mb-4">
-        {categories.map((cat) => (
-          <div key={cat.name} className="col-6 col-md-4 col-lg">
-            <div className="card h-100 text-center" style={{ cursor: "pointer" }}
-              onClick={() => { setSearchQuery(cat.name); handleSearch(); }}
-            >
-              <div className="card-body py-4">
-                <i className={`bi ${cat.icon} fs-2 mb-2`} style={{ color: cat.color }}></i>
-                <h6 className="mb-1" style={{ fontWeight: 600 }}>{cat.name}</h6>
-                <small className="text-muted">{cat.count} artículos</small>
-              </div>
-            </div>
-          </div>
-        ))}
-      </div>
-
       {/* Articles List */}
       <div className="card">
         <div className="card-header d-flex align-items-center gap-2">
           <i className="bi bi-journal-text" style={{ color: "var(--primary)" }}></i>
-          Artículos Recientes
+          Artículos
         </div>
         <div className="card-body p-0">
           {loading ? (
@@ -125,7 +91,7 @@ export default function KnowledgeBasePage() {
                 </div>
                 <div className="flex-grow-1">
                   <div className="fw-medium" style={{ fontSize: "0.9rem" }}>{article.title}</div>
-                  <small className="text-muted">{article.category} · {new Date(article.publishedAt).toLocaleDateString("es-CL")}</small>
+                  <small className="text-muted">{article.categoryName || "General"} · {article.authorName || "Autor"}</small>
                 </div>
                 <i className="bi bi-chevron-right text-muted"></i>
               </div>

frontend/src/app/(app)/layout.tsx

@@ -32,20 +32,16 @@ function AppShell({ children }: { children: React.ReactNode }) {
 
   return (
     <div className="d-flex">
-      {/* Sidebar Overlay for mobile */}
       <div
         className={`sidebar-overlay ${sidebarOpen ? "show" : ""}`}
         onClick={() => setSidebarOpen(false)}
       />
 
-      {/* Sidebar */}
       <div className={`sidebar ${sidebarOpen ? "show" : ""}`} style={{ zIndex: 1040 }}>
         <Sidebar />
       </div>
 
-      {/* Main Content */}
       <div className="main-content flex-grow-1">
-        {/* Top Navbar */}
         <header className="top-navbar">
           <button
             className="btn d-lg-none me-3 p-2"
@@ -73,7 +69,6 @@ function AppShell({ children }: { children: React.ReactNode }) {
           </div>
         </header>
 
-        {/* Page Content */}
         <div className="content-wrapper fade-in">
           {children}
         </div>
@@ -84,18 +79,18 @@ function AppShell({ children }: { children: React.ReactNode }) {
 
 function TopNavbarUser() {
   const { user } = useAuth();
+  const initials = user?.nombre
+    ?.split(" ")
+    .map((n: string) => n[0])
+    .join("")
+    .toUpperCase()
+    .slice(0, 2) || "U";
+
   return (
     <div className="d-flex align-items-center gap-2">
-      <div className="avatar-circle">
-        {user?.name
-          ?.split(" ")
-          .map((n) => n[0])
-          .join("")
-          .toUpperCase()
-          .slice(0, 2) || "U"}
-      </div>
+      <div className="avatar-circle">{initials}</div>
       <span className="d-none d-md-inline" style={{ fontSize: "0.85rem", fontWeight: 500 }}>
-        {user?.name || "Usuario"}
+        {user?.nombre || "Usuario"}
       </span>
     </div>
   );

frontend/src/app/(app)/page.tsx

@@ -3,7 +3,7 @@
 import { useEffect, useState } from "react";
 import StatsCard from "@/components/StatsCard";
 import BadgeStatus from "@/components/BadgeStatus";
-import { getDashboardStats, type DashboardStats } from "@/lib/api";
+import { getTicketStats, type DashboardStats } from "@/lib/api";
 import Link from "next/link";
 
 export default function DashboardPage() {
@@ -11,25 +11,18 @@ export default function DashboardPage() {
   const [loading, setLoading] = useState(true);
 
   useEffect(() => {
-    getDashboardStats()
+    getTicketStats()
       .then(setStats)
       .catch(() => {
-        // Set mock data for demo
         setStats({
-          totalTickets: 128,
-          openTickets: 24,
-          pendingTickets: 18,
-          resolvedTickets: 62,
-          closedTickets: 24,
-          avgResponseTime: "2.4h",
-          ticketsByPriority: { low: 30, medium: 45, high: 38, urgent: 15 },
-          recentTickets: [],
-          agentWorkload: [
-            { agent: "Carlos Méndez", count: 12 },
-            { agent: "Ana García", count: 9 },
-            { agent: "Roberto Díaz", count: 7 },
-            { agent: "María López", count: 5 },
-          ],
+          totalTickets: 0,
+          openTickets: 0,
+          inProgressTickets: 0,
+          resolvedTickets: 0,
+          closedTickets: 0,
+          unassignedTickets: 0,
+          criticalTickets: 0,
+          dailyCounts: [],
         });
       })
       .finally(() => setLoading(false));
@@ -43,8 +36,7 @@ export default function DashboardPage() {
     );
   }
 
-  const maxPriority = Math.max(...Object.values(stats?.ticketsByPriority || {}), 1);
-  const maxWorkload = Math.max(...(stats?.agentWorkload?.map((a) => a.count) || [1]));
+  const maxDaily = Math.max(...(stats?.dailyCounts?.map((d) => d.count) || [1]));
 
   return (
     <div>
@@ -65,140 +57,45 @@ export default function DashboardPage() {
           <StatsCard icon="bi-folder2-open" value={stats?.openTickets || 0} label="Abiertos" color="#198754" />
         </div>
         <div className="col-6 col-lg">
-          <StatsCard icon="bi-clock-history" value={stats?.pendingTickets || 0} label="Pendientes" color="#ffc107" />
+          <StatsCard icon="bi-clock-history" value={stats?.inProgressTickets || 0} label="En Progreso" color="#ffc107" />
         </div>
         <div className="col-6 col-lg">
           <StatsCard icon="bi-check-circle" value={stats?.resolvedTickets || 0} label="Resueltos" color="#0d6efd" />
         </div>
         <div className="col-6 col-lg">
-          <StatsCard icon="bi-speedometer" value={stats?.avgResponseTime || "N/A"} label="Tiempo Respuesta" color="#6f42c1" />
+          <StatsCard icon="bi-exclamation-triangle" value={stats?.criticalTickets || 0} label="Críticos" color="#dc3545" />
+        </div>
+        <div className="col-6 col-lg">
+          <StatsCard icon="bi-person-dash" value={stats?.unassignedTickets || 0} label="Sin Asignar" color="#6f42c1" />
         </div>
       </div>
 
-      <div className="row g-4">
-        {/* Priority Distribution */}
-        <div className="col-lg-6">
-          <div className="card h-100">
-            <div className="card-header d-flex align-items-center gap-2">
-              <i className="bi bi-bar-chart" style={{ color: "var(--primary)" }}></i>
-              Tickets por Prioridad
-            </div>
-            <div className="card-body">
-              {Object.entries(stats?.ticketsByPriority || {}).map(([priority, count]) => {
-                const labels: Record<string, string> = { low: "Baja", medium: "Media", high: "Alta", urgent: "Urgente" };
-                const colors: Record<string, string> = { low: "#6c757d", medium: "#0d6efd", high: "#fd7e14", urgent: "#dc3545" };
-                return (
-                  <div key={priority} className="mb-3">
-                    <div className="d-flex justify-content-between mb-1">
-                      <span style={{ fontSize: "0.85rem", fontWeight: 500 }}>{labels[priority] || priority}</span>
-                      <span className="text-muted" style={{ fontSize: "0.85rem" }}>{count}</span>
-                    </div>
-                    <div className="progress" style={{ height: "8px", borderRadius: "4px" }}>
-                      <div
-                        className="progress-bar"
-                        role="progressbar"
-                        style={{
-                          width: `${(count / maxPriority) * 100}%`,
-                          backgroundColor: colors[priority],
-                          borderRadius: "4px",
-                        }}
-                      ></div>
-                    </div>
-                  </div>
-                );
-              })}
-            </div>
+      {/* Daily Tickets Chart */}
+      {stats?.dailyCounts && stats.dailyCounts.length > 0 && (
+        <div className="card mb-4">
+          <div className="card-header d-flex align-items-center gap-2">
+            <i className="bi bi-graph-up" style={{ color: "var(--primary)" }}></i>
+            Tickets por Día (últimos 30 días)
           </div>
-        </div>
-
-        {/* Agent Workload */}
-        <div className="col-lg-6">
-          <div className="card h-100">
-            <div className="card-header d-flex align-items-center gap-2">
-              <i className="bi bi-people" style={{ color: "var(--primary)" }}></i>
-              Carga de Agentes
-            </div>
-            <div className="card-body">
-              {stats?.agentWorkload?.map((item) => (
-                <div key={item.agent} className="mb-3">
-                  <div className="d-flex justify-content-between mb-1">
-                    <span style={{ fontSize: "0.85rem", fontWeight: 500 }}>{item.agent}</span>
-                    <span className="text-muted" style={{ fontSize: "0.85rem" }}>{item.count} tickets</span>
-                  </div>
-                  <div className="progress" style={{ height: "8px", borderRadius: "4px" }}>
-                    <div
-                      className="progress-bar"
-                      role="progressbar"
-                      style={{
-                        width: `${(item.count / maxWorkload) * 100}%`,
-                        background: "var(--primary-gradient)",
-                        borderRadius: "4px",
-                      }}
-                    ></div>
-                  </div>
-                </div>
+          <div className="card-body">
+            <div className="d-flex align-items-end gap-1" style={{ height: "120px" }}>
+              {stats.dailyCounts.map((d) => (
+                <div
+                  key={d.date}
+                  className="flex-fill rounded"
+                  style={{
+                    height: `${(d.count / maxDaily) * 100}%`,
+                    backgroundColor: "var(--primary)",
+                    opacity: 0.7,
+                    minHeight: "4px",
+                  }}
+                  title={`${d.date}: ${d.count} tickets`}
+                ></div>
               ))}
-
-              {(!stats?.agentWorkload || stats.agentWorkload.length === 0) && (
-                <div className="text-center text-muted py-4">
-                  <i className="bi bi-people fs-1 mb-2 d-block" style={{ opacity: 0.3 }}></i>
-                  Sin datos de agentes disponibles
-                </div>
-              )}
             </div>
           </div>
         </div>
-      </div>
-
-      {/* Recent Tickets */}
-      <div className="card mt-4">
-        <div className="card-header d-flex align-items-center justify-content-between">
-          <div className="d-flex align-items-center gap-2">
-            <i className="bi bi-clock-history" style={{ color: "var(--primary)" }}></i>
-            Tickets Recientes
-          </div>
-          <Link href="/tickets" className="btn btn-sm btn-outline-primary">
-            Ver todos
-          </Link>
-        </div>
-        <div className="table-responsive">
-          <table className="table table-modern mb-0">
-            <thead>
-              <tr>
-                <th>#</th>
-                <th>Asunto</th>
-                <th>Solicitante</th>
-                <th>Estado</th>
-                <th>Prioridad</th>
-                <th>Actualizado</th>
-              </tr>
-            </thead>
-            <tbody>
-              {stats?.recentTickets?.length ? (
-                stats.recentTickets.map((ticket) => (
-                  <tr key={ticket.id} onClick={() => window.location.href = `/tickets/${ticket.id}`}>
-                    <td className="fw-semibold" style={{ color: "var(--primary)" }}>
-                      {ticket.ticketNumber || `#${ticket.id}`}
-                    </td>
-                    <td>{ticket.subject}</td>
-                    <td>{ticket.requester?.name || "N/A"}</td>
-                    <td><BadgeStatus status={ticket.status} /></td>
-                    <td><span className={`badge-priority badge-${ticket.priority}`}>{ticket.priority}</span></td>
-                    <td className="text-muted">{new Date(ticket.updatedAt).toLocaleDateString("es-CL")}</td>
-                  </tr>
-                ))
-              ) : (
-                <tr>
-                  <td colSpan={6} className="text-center text-muted py-4">
-                    <i className="bi bi-inbox fs-3 d-block mb-2" style={{ opacity: 0.3 }}></i>
-                    No hay tickets recientes
-                  </td>
-                </tr>
-              )}
-            </tbody>
-          </table>
-        </div>
-      </div>
+      )}
     </div>
   );
 }

frontend/src/app/(app)/tickets/[id]/page.tsx

@@ -1,21 +1,26 @@
 "use client";
 
 import { useEffect, useState } from "react";
-import { useParams, useRouter } from "next/navigation";
-import { getTicket, addComment, updateTicketStatus, assignTicket, getAgents, type Ticket, type User } from "@/lib/api";
+import { useParams } from "next/navigation";
+import {
+  getTicket,
+  getComments,
+  addComment,
+  updateTicketStatus,
+  assignTicket,
+  type Ticket,
+  type Comment,
+} from "@/lib/api";
 import BadgeStatus from "@/components/BadgeStatus";
 import BadgePriority from "@/components/BadgePriority";
-import { useAuth } from "@/lib/auth";
 import Link from "next/link";
 
 export default function TicketDetailPage() {
   const params = useParams();
-  const router = useRouter();
-  const { user } = useAuth();
-  const id = params.id as string;
+  const id = Number(params.id);
 
   const [ticket, setTicket] = useState<Ticket | null>(null);
-  const [agents, setAgents] = useState<User[]>([]);
+  const [comments, setComments] = useState<Comment[]>([]);
   const [loading, setLoading] = useState(true);
   const [comment, setComment] = useState("");
   const [isInternal, setIsInternal] = useState(false);
@@ -23,33 +28,14 @@ export default function TicketDetailPage() {
 
   useEffect(() => {
     Promise.all([
-      getTicket(id).catch(() => ({
-        id: parseInt(id),
-        ticketNumber: "#TK-" + id.padStart(3, "0"),
-        subject: "No puedo acceder al sistema de correo electrónico desde esta mañana",
-        description: "Buenos días, desde esta mañana no puedo acceder a mi correo electrónico. Ya intenté reiniciar la computadora pero el problema persiste. Necesito acceso urgente para revisar correos importantes del proyecto.",
-        status: "open",
-        priority: "high",
-        category: "Software",
-        requesterId: 1,
-        groupId: null,
-        requester: { id: 1, name: "María García", email: "maria@test.com", role: "customer" as const },
-        assigneeId: 2,
-        assignee: { id: 2, name: "Carlos Méndez", email: "carlos@test.com", role: "agent" as const },
-        group: { id: 1, name: "Soporte TI" },
-        comments: [
-          { id: 1, ticketId: parseInt(id), userId: 2, user: { id: 2, name: "Carlos Méndez", email: "carlos@test.com", role: "agent" as const }, content: "Estoy revisando el problema. Verificaré la configuración de su cuenta de correo.", isInternal: false, createdAt: "2026-09-07T10:30:00Z" },
-          { id: 2, ticketId: parseInt(id), userId: 1, user: { id: 1, name: "María García", email: "maria@test.com", role: "customer" as const }, content: "Gracias, estoy esperando. Necesito acceso lo antes posible.", isInternal: false, createdAt: "2026-09-07T11:15:00Z" },
-          { id: 3, ticketId: parseInt(id), userId: 2, user: { id: 2, name: "Carlos Méndez", email: "carlos@test.com", role: "agent" as const }, content: "Nota interna: Verificar con el equipo de infra si hay problemas con el servidor de Exchange.", isInternal: true, createdAt: "2026-09-07T11:30:00Z" },
-        ],
-        createdAt: "2026-09-07T09:00:00Z",
-        updatedAt: "2026-09-07T11:30:00Z",
-      } as Ticket)),
-      getAgents().catch(() => []),
-    ]).then(([ticketData, agentsData]) => {
-      setTicket(ticketData);
-      setAgents(agentsData);
-    }).finally(() => setLoading(false));
+      getTicket(id).catch(() => null),
+      getComments(id).catch(() => []),
+    ])
+      .then(([ticketData, commentsData]) => {
+        setTicket(ticketData);
+        setComments(commentsData);
+      })
+      .finally(() => setLoading(false));
   }, [id]);
 
   const handleAddComment = async (e: React.FormEvent) => {
@@ -57,29 +43,13 @@ export default function TicketDetailPage() {
     if (!comment.trim()) return;
     setSubmitting(true);
     try {
-      const newComment = await addComment(id, comment, isInternal);
-      setTicket((prev) => {
-        if (!prev) return prev;
-        return { ...prev, comments: [...(prev.comments || []), newComment] };
-      });
+      await addComment(id, comment, isInternal);
+      const updated = await getComments(id).catch(() => []);
+      setComments(updated);
       setComment("");
       setIsInternal(false);
     } catch {
-      // Add locally for demo
-      if (ticket) {
-        const localComment = {
-          id: Date.now(),
-          ticketId: parseInt(id),
-          userId: user?.id || 0,
-          user: user || { id: 0, name: "Usuario", email: "", role: "agent" as const },
-          content: comment,
-          isInternal,
-          createdAt: new Date().toISOString(),
-        };
-        setTicket({ ...ticket, comments: [...(ticket.comments || []), localComment] });
-        setComment("");
-        setIsInternal(false);
-      }
+      // ignore
     } finally {
       setSubmitting(false);
     }
@@ -87,19 +57,8 @@ export default function TicketDetailPage() {
 
   const handleStatusChange = async (newStatus: string) => {
     try {
-      await updateTicketStatus(id, parseInt(newStatus));
-      if (ticket) setTicket({ ...ticket, status: newStatus });
-    } catch {
-      if (ticket) setTicket({ ...ticket, status: newStatus });
-    }
-  };
-
-  const handleAssign = async (agentId: string) => {
-    if (!agentId) return;
-    try {
-      await assignTicket(id, parseInt(agentId));
-      const agent = agents.find((a) => a.id === parseInt(agentId));
-      if (ticket && agent) setTicket({ ...ticket, assigneeId: agent.id, assignee: agent });
+      await updateTicketStatus(id, newStatus);
+      setTicket((prev) => (prev ? { ...prev, status: newStatus } : prev));
     } catch {
       // ignore
     }
@@ -132,9 +91,9 @@ export default function TicketDetailPage() {
             <Link href="/tickets" className="text-decoration-none me-2">
               <i className="bi bi-arrow-left"></i>
             </Link>
-            {ticket.ticketNumber || `#${ticket.id}`}
+            {ticket.ticketNumber}
           </div>
-          <h3 className="ticket-subject">{ticket.subject}</h3>
+          <h3 className="ticket-subject">{ticket.title}</h3>
           <div className="d-flex gap-2 mt-2">
             <BadgeStatus status={ticket.status} />
             <BadgePriority priority={ticket.priority} />
@@ -148,11 +107,11 @@ export default function TicketDetailPage() {
             </button>
             <ul className="dropdown-menu">
               {[
-                { value: "open", label: "Abierto" },
-                { value: "pending", label: "Pendiente" },
-                { value: "in_progress", label: "En Progreso" },
-                { value: "resolved", label: "Resuelto" },
-                { value: "closed", label: "Cerrado" },
+                { value: "Open", label: "Abierto" },
+                { value: "Pending", label: "Pendiente" },
+                { value: "InProgress", label: "En Progreso" },
+                { value: "Resolved", label: "Resuelto" },
+                { value: "Closed", label: "Cerrado" },
               ].map((s) => (
                 <li key={s.value}>
                   <button className="dropdown-item" onClick={() => handleStatusChange(s.value)}>
@@ -169,13 +128,11 @@ export default function TicketDetailPage() {
               <i className="bi bi-person-plus me-1"></i>Asignar
             </button>
             <ul className="dropdown-menu">
-              {agents.map((a) => (
-                <li key={a.id}>
-                  <button className="dropdown-item" onClick={() => handleAssign(String(a.id))}>
-                    {a.name}
-                  </button>
-                </li>
-              ))}
+              <li>
+                <button className="dropdown-item" onClick={() => assignTicket(id, 0)}>
+                  Sin asignar
+                </button>
+              </li>
             </ul>
           </div>
         </div>
@@ -187,36 +144,31 @@ export default function TicketDetailPage() {
           <div className="card mb-4">
             <div className="card-header d-flex align-items-center gap-2">
               <i className="bi bi-chat-dots" style={{ color: "var(--primary)" }}></i>
-              Comentarios ({ticket.comments?.length || 0})
+              Comentarios ({comments.length})
             </div>
             <div className="card-body" style={{ maxHeight: "500px", overflowY: "auto" }}>
-              {ticket.comments?.length ? (
-                ticket.comments.map((c) => {
-                  const isAgent = c.user?.role === "agent" || c.user?.role === "admin";
-                  return (
-                    <div
-                      key={c.id}
-                      className={`comment ${isAgent ? "comment-agent" : "comment-customer"} ${
-                        c.isInternal ? "comment-internal" : ""
-                      }`}
-                    >
-                      <div className="comment-bubble">
-                        <div className="comment-author">
-                          {c.user?.name || "Usuario"}
-                          {c.isInternal && (
-                            <span className="badge bg-warning text-dark ms-2" style={{ fontSize: "0.65rem" }}>
-                              Nota Interna
-                            </span>
-                          )}
-                        </div>
-                        <div className="comment-text">{c.content}</div>
-                        <div className="comment-time">
-                          {new Date(c.createdAt).toLocaleString("es-CL")}
-                        </div>
+              {comments.length > 0 ? (
+                comments.map((c) => (
+                  <div
+                    key={c.id}
+                    className={`comment comment-agent ${c.isInternal ? "comment-internal" : ""}`}
+                  >
+                    <div className="comment-bubble">
+                      <div className="comment-author">
+                        {c.userName || "Usuario"}
+                        {c.isInternal && (
+                          <span className="badge bg-warning text-dark ms-2" style={{ fontSize: "0.65rem" }}>
+                            Nota Interna
+                          </span>
+                        )}
+                      </div>
+                      <div className="comment-text">{c.content}</div>
+                      <div className="comment-time">
+                        {new Date(c.createdAt).toLocaleString("es-CL")}
                       </div>
                     </div>
-                  );
-                })
+                  </div>
+                ))
               ) : (
                 <div className="text-center text-muted py-4">
                   <i className="bi bi-chat fs-3 d-block mb-2" style={{ opacity: 0.3 }}></i>
@@ -250,7 +202,7 @@ export default function TicketDetailPage() {
                   />
                   <label className="form-check-label" htmlFor="internalCheck" style={{ fontSize: "0.85rem" }}>
                     <i className="bi bi-eye-slash me-1"></i>
-                    Nota interna (visible solo para agentes)
+                    Nota interna (solo agentes)
                   </label>
                 </div>
                 <button
@@ -262,8 +214,7 @@ export default function TicketDetailPage() {
                     <span className="spinner-border spinner-border-sm" role="status"></span>
                   ) : (
                     <>
-                      <i className="bi bi-send me-2"></i>
-                      Enviar
+                      <i className="bi bi-send me-2"></i>Enviar
                     </>
                   )}
                 </button>
@@ -278,23 +229,19 @@ export default function TicketDetailPage() {
             <h6>Información del Ticket</h6>
             <div className="ticket-info-row">
               <span className="label">Solicitante</span>
-              <span className="value">{ticket.requester?.name || "N/A"}</span>
+              <span className="value">{ticket.requesterName || "N/A"}</span>
             </div>
             <div className="ticket-info-row">
               <span className="label">Email</span>
-              <span className="value" style={{ fontSize: "0.8rem" }}>{ticket.requester?.email || "N/A"}</span>
+              <span className="value" style={{ fontSize: "0.8rem" }}>{ticket.requesterEmail || "N/A"}</span>
             </div>
             <div className="ticket-info-row">
               <span className="label">Asignado a</span>
-              <span className="value">{ticket.assignee?.name || "Sin asignar"}</span>
+              <span className="value">{ticket.assigneeName || "Sin asignar"}</span>
             </div>
             <div className="ticket-info-row">
               <span className="label">Grupo</span>
-              <span className="value">{ticket.group?.name || "N/A"}</span>
-            </div>
-            <div className="ticket-info-row">
-              <span className="label">Categoría</span>
-              <span className="value">{ticket.category || "N/A"}</span>
+              <span className="value">{ticket.groupName || "N/A"}</span>
             </div>
             <div className="ticket-info-row">
               <span className="label">Creado</span>

frontend/src/app/(app)/tickets/new/page.tsx

@@ -1,42 +1,26 @@
 "use client";
 
-import { useEffect, useState } from "react";
+import { useState } from "react";
 import { useRouter } from "next/navigation";
-import { createTicket, getAgents, type User } from "@/lib/api";
+import { createTicket } from "@/lib/api";
 import Link from "next/link";
 
 export default function NewTicketPage() {
   const router = useRouter();
-  const [agents, setAgents] = useState<User[]>([]);
   const [loading, setLoading] = useState(false);
   const [error, setError] = useState("");
 
-  const [subject, setSubject] = useState("");
+  const [title, setTitle] = useState("");
   const [description, setDescription] = useState("");
-  const [priority, setPriority] = useState("medium");
-  const [category, setCategory] = useState("");
-  const [assigneeId, setAssigneeId] = useState("");
-
-  useEffect(() => {
-    getAgents().catch((): User[] => [
-      { id: 2, name: "Carlos Méndez", email: "carlos@test.com", role: "agent" as const },
-      { id: 4, name: "Ana García", email: "ana@test.com", role: "agent" as const },
-    ]).then((data) => setAgents(data));
-  }, []);
+  const [priority, setPriority] = useState("Medium");
 
   const handleSubmit = async (e: React.FormEvent) => {
     e.preventDefault();
     setError("");
     setLoading(true);
     try {
-      const ticket = await createTicket({
-        subject,
-        description,
-        priority,
-        category,
-        assigneeId: assigneeId ? parseInt(assigneeId) : undefined,
-      });
-      router.push(`/tickets/${ticket.id}`);
+      const result = await createTicket({ title, description, priority });
+      router.push(`/tickets/${result.id}`);
     } catch (err: any) {
       setError(err.message || "Error al crear el ticket");
     } finally {
@@ -73,8 +57,8 @@ export default function NewTicketPage() {
                     type="text"
                     className="form-control"
                     placeholder="Describe brevemente el problema o solicitud"
-                    value={subject}
-                    onChange={(e) => setSubject(e.target.value)}
+                    value={title}
+                    onChange={(e) => setTitle(e.target.value)}
                     required
                     autoFocus
                   />
@@ -92,52 +76,19 @@ export default function NewTicketPage() {
                   ></textarea>
                 </div>
 
-                <div className="row g-3 mb-4">
-                  <div className="col-md-4">
-                    <label className="form-label fw-semibold">Prioridad</label>
-                    <select
-                      className="form-select"
-                      value={priority}
-                      onChange={(e) => setPriority(e.target.value)}
-                    >
-                      <option value="low">Baja</option>
-                      <option value="medium">Media</option>
-                      <option value="high">Alta</option>
-                      <option value="urgent">Urgente</option>
-                    </select>
-                  </div>
-
-                  <div className="col-md-4">
-                    <label className="form-label fw-semibold">Categoría</label>
-                    <select
-                      className="form-select"
-                      value={category}
-                      onChange={(e) => setCategory(e.target.value)}
-                      required
-                    >
-                      <option value="">Seleccionar categoría</option>
-                      <option value="Software">Software</option>
-                      <option value="Hardware">Hardware</option>
-                      <option value="Red">Red</option>
-                      <option value="Acceso">Acceso</option>
-                      <option value="Correo">Correo</option>
-                      <option value="Otro">Otro</option>
-                    </select>
-                  </div>
-
-                  <div className="col-md-4">
-                    <label className="form-label fw-semibold">Asignar a</label>
-                    <select
-                      className="form-select"
-                      value={assigneeId}
-                      onChange={(e) => setAssigneeId(e.target.value)}
-                    >
-                      <option value="">Sin asignar</option>
-                      {agents.map((a) => (
-                        <option key={a.id} value={a.id}>{a.name}</option>
-                      ))}
-                    </select>
-                  </div>
+                <div className="mb-4">
+                  <label className="form-label fw-semibold">Prioridad</label>
+                  <select
+                    className="form-select"
+                    style={{ maxWidth: "200px" }}
+                    value={priority}
+                    onChange={(e) => setPriority(e.target.value)}
+                  >
+                    <option value="Low">Baja</option>
+                    <option value="Medium">Media</option>
+                    <option value="High">Alta</option>
+                    <option value="Critical">Crítica</option>
+                  </select>
                 </div>
 
                 <div className="d-flex gap-2">
@@ -179,7 +130,6 @@ export default function NewTicketPage() {
                 <li>Sé específico en el asunto del ticket</li>
                 <li>Incluye pasos para reproducir el problema</li>
                 <li>Adjunta capturas de pantalla si es posible</li>
-                <li>Selecciona la categoría correcta para una atención más rápida</li>
                 <li>Asigna la prioridad adecuada según el impacto</li>
               </ul>
             </div>

frontend/src/app/(app)/tickets/page.tsx

@@ -29,16 +29,11 @@ export default function TicketsPage() {
         page,
         pageSize,
       });
-      setTickets(data.tickets || []);
+      setTickets(data.items || []);
       setTotal(data.total || 0);
     } catch {
-      setTickets([
-        { id: 1, ticketNumber: "#TK-001", subject: "No puedo acceder a mi correo", description: "", status: "open", priority: "high", category: "Software", requesterId: 1, groupId: null, requester: { id: 1, name: "María García", email: "maria@test.com", role: "customer" }, assigneeId: 2, assignee: { id: 2, name: "Carlos Méndez", email: "carlos@test.com", role: "agent" }, createdAt: "2026-09-01", updatedAt: "2026-09-07" },
-        { id: 2, ticketNumber: "#TK-002", subject: "Impresora del piso 3 no funciona", description: "", status: "pending", priority: "medium", category: "Hardware", requesterId: 3, groupId: null, requester: { id: 3, name: "Pedro Soto", email: "pedro@test.com", role: "customer" }, assigneeId: 4, assignee: { id: 4, name: "Ana García", email: "ana@test.com", role: "agent" }, createdAt: "2026-09-05", updatedAt: "2026-09-07" },
-        { id: 3, ticketNumber: "#TK-003", subject: "Solicitud de acceso al sistema contable", description: "", status: "resolved", priority: "low", category: "Acceso", requesterId: 5, groupId: null, requester: { id: 5, name: "Laura Fuentes", email: "laura@test.com", role: "customer" }, assigneeId: null, createdAt: "2026-09-03", updatedAt: "2026-09-06" },
-        { id: 4, ticketNumber: "#TK-004", subject: "Laptop con pantalla parpadeante", description: "", status: "in_progress", priority: "urgent", category: "Hardware", requesterId: 6, groupId: null, requester: { id: 6, name: "Roberto Díaz", email: "roberto@test.com", role: "customer" }, assigneeId: 2, assignee: { id: 2, name: "Carlos Méndez", email: "carlos@test.com", role: "agent" }, createdAt: "2026-09-08", updatedAt: "2026-09-08" },
-      ]);
-      setTotal(4);
+      setTickets([]);
+      setTotal(0);
     } finally {
       setLoading(false);
     }
@@ -74,11 +69,11 @@ export default function TicketsPage() {
           onChange={(e) => { setStatusFilter(e.target.value); setPage(1); }}
         >
           <option value="">Todos los estados</option>
-          <option value="open">Abierto</option>
-          <option value="pending">Pendiente</option>
-          <option value="in_progress">En Progreso</option>
-          <option value="resolved">Resuelto</option>
-          <option value="closed">Cerrado</option>
+          <option value="Open">Abierto</option>
+          <option value="Pending">Pendiente</option>
+          <option value="InProgress">En Progreso</option>
+          <option value="Resolved">Resuelto</option>
+          <option value="Closed">Cerrado</option>
         </select>
 
         <select
@@ -88,10 +83,10 @@ export default function TicketsPage() {
           onChange={(e) => { setPriorityFilter(e.target.value); setPage(1); }}
         >
           <option value="">Todas las prioridades</option>
-          <option value="low">Baja</option>
-          <option value="medium">Media</option>
-          <option value="high">Alta</option>
-          <option value="urgent">Urgente</option>
+          <option value="Low">Baja</option>
+          <option value="Medium">Media</option>
+          <option value="High">Alta</option>
+          <option value="Critical">Crítica</option>
         </select>
 
         <div className="position-relative flex-grow-1" style={{ maxWidth: "280px" }}>
@@ -147,13 +142,12 @@ export default function TicketsPage() {
                     {ticket.ticketNumber || `#${ticket.id}`}
                   </td>
                   <td>
-                    <div className="fw-medium">{ticket.subject}</div>
-                    <small className="text-muted">{ticket.category}</small>
+                    <div className="fw-medium">{ticket.title}</div>
                   </td>
-                  <td>{ticket.requester?.name || "N/A"}</td>
+                  <td>{ticket.requesterName || "N/A"}</td>
                   <td><BadgeStatus status={ticket.status} /></td>
                   <td><BadgePriority priority={ticket.priority} /></td>
-                  <td>{ticket.assignee?.name || <span className="text-muted">Sin asignar</span>}</td>
+                  <td>{ticket.assigneeName || <span className="text-muted">Sin asignar</span>}</td>
                   <td className="text-muted" style={{ fontSize: "0.85rem" }}>
                     {new Date(ticket.updatedAt).toLocaleDateString("es-CL")}
                   </td>

frontend/src/app/(auth)/login/page.tsx

@@ -2,11 +2,10 @@
 
 import { useState } from "react";
 import { useRouter } from "next/navigation";
-import Link from "next/link";
 import { useAuth } from "@/lib/auth";
 
 export default function LoginPage() {
-  const [email, setEmail] = useState("");
+  const [rut, setRut] = useState("");
   const [password, setPassword] = useState("");
   const [error, setError] = useState("");
   const [loading, setLoading] = useState(false);
@@ -18,7 +17,7 @@ export default function LoginPage() {
     setError("");
     setLoading(true);
     try {
-      await login(email, password);
+      await login(rut, password);
       router.push("/");
     } catch (err: any) {
       setError(err.message || "Credenciales inválidas");
@@ -75,13 +74,13 @@ export default function LoginPage() {
 
           <form onSubmit={handleSubmit}>
             <div className="mb-3">
-              <label className="form-label">Correo Electrónico</label>
+              <label className="form-label">RUT</label>
               <input
-                type="email"
+                type="text"
                 className="form-control"
-                placeholder="tu@email.com"
-                value={email}
-                onChange={(e) => setEmail(e.target.value)}
+                placeholder="12.345.678-9"
+                value={rut}
+                onChange={(e) => setRut(e.target.value)}
                 required
                 autoFocus
               />
@@ -117,15 +116,6 @@ export default function LoginPage() {
               )}
             </button>
           </form>
-
-          <div className="text-center mt-4">
-            <span className="text-muted" style={{ fontSize: "0.9rem" }}>
-              ¿No tienes cuenta?{" "}
-              <Link href="/register" style={{ color: "var(--primary)", fontWeight: 500 }}>
-                Regístrate aquí
-              </Link>
-            </span>
-          </div>
         </div>
       </div>
     </div>

frontend/src/app/(auth)/register/page.tsx

@@ -1,169 +0,0 @@
-"use client";
-
-import { useState } from "react";
-import { useRouter } from "next/navigation";
-import Link from "next/link";
-import { register as apiRegister } from "@/lib/api";
-import { useAuth } from "@/lib/auth";
-
-export default function RegisterPage() {
-  const [name, setName] = useState("");
-  const [email, setEmail] = useState("");
-  const [password, setPassword] = useState("");
-  const [confirmPassword, setConfirmPassword] = useState("");
-  const [error, setError] = useState("");
-  const [loading, setLoading] = useState(false);
-  const { login } = useAuth();
-  const router = useRouter();
-
-  const handleSubmit = async (e: React.FormEvent) => {
-    e.preventDefault();
-    setError("");
-
-    if (password !== confirmPassword) {
-      setError("Las contraseñas no coinciden");
-      return;
-    }
-
-    setLoading(true);
-    try {
-      await apiRegister({ name, email, password });
-      await login(email, password);
-      router.push("/");
-    } catch (err: any) {
-      setError(err.message || "Error al registrar usuario");
-    } finally {
-      setLoading(false);
-    }
-  };
-
-  return (
-    <div className="auth-page d-flex">
-      {/* Left Panel */}
-      <div className="auth-panel-left d-none d-md-flex col-md-5">
-        <div>
-          <i className="bi bi-headset display-1 mb-3"></i>
-          <h2>HelpDesk ICHN</h2>
-          <p>
-            Crea tu cuenta para comenzar a gestionar tickets de soporte técnico
-            y acceder a la base de conocimiento.
-          </p>
-          <div className="mt-4">
-            <div className="d-flex align-items-center gap-2 mb-3">
-              <i className="bi bi-check-circle-fill"></i>
-              <span>Acceso completo al sistema</span>
-            </div>
-            <div className="d-flex align-items-center gap-2 mb-3">
-              <i className="bi bi-check-circle-fill"></i>
-              <span>Crear y responder tickets</span>
-            </div>
-            <div className="d-flex align-items-center gap-2 mb-3">
-              <i className="bi bi-check-circle-fill"></i>
-              <span>Buscar en la base de conocimiento</span>
-            </div>
-          </div>
-        </div>
-      </div>
-
-      {/* Right Panel - Form */}
-      <div className="auth-panel-right col-md-7 col-12">
-        <div className="auth-form">
-          <div className="d-md-none text-center mb-4">
-            <i className="bi bi-headset display-4" style={{ color: "var(--primary)" }}></i>
-            <h4 className="mt-2" style={{ color: "var(--primary)" }}>HelpDesk ICHN</h4>
-          </div>
-
-          <h3>Crear Cuenta</h3>
-          <p className="subtitle">Regístrate para acceder al sistema de soporte</p>
-
-          {error && (
-            <div className="alert alert-danger py-2" role="alert">
-              <i className="bi bi-exclamation-circle me-2"></i>
-              {error}
-            </div>
-          )}
-
-          <form onSubmit={handleSubmit}>
-            <div className="mb-3">
-              <label className="form-label">Nombre Completo</label>
-              <input
-                type="text"
-                className="form-control"
-                placeholder="Juan Pérez"
-                value={name}
-                onChange={(e) => setName(e.target.value)}
-                required
-                autoFocus
-              />
-            </div>
-
-            <div className="mb-3">
-              <label className="form-label">Correo Electrónico</label>
-              <input
-                type="email"
-                className="form-control"
-                placeholder="tu@email.com"
-                value={email}
-                onChange={(e) => setEmail(e.target.value)}
-                required
-              />
-            </div>
-
-            <div className="mb-3">
-              <label className="form-label">Contraseña</label>
-              <input
-                type="password"
-                className="form-control"
-                placeholder="••••••••"
-                value={password}
-                onChange={(e) => setPassword(e.target.value)}
-                required
-                minLength={6}
-              />
-            </div>
-
-            <div className="mb-4">
-              <label className="form-label">Confirmar Contraseña</label>
-              <input
-                type="password"
-                className="form-control"
-                placeholder="••••••••"
-                value={confirmPassword}
-                onChange={(e) => setConfirmPassword(e.target.value)}
-                required
-                minLength={6}
-              />
-            </div>
-
-            <button
-              type="submit"
-              className="btn btn-primary w-100 py-2"
-              disabled={loading}
-            >
-              {loading ? (
-                <>
-                  <span className="spinner-border spinner-border-sm me-2" role="status"></span>
-                  Creando cuenta...
-                </>
-              ) : (
-                <>
-                  <i className="bi bi-person-plus me-2"></i>
-                  Crear Cuenta
-                </>
-              )}
-            </button>
-          </form>
-
-          <div className="text-center mt-4">
-            <span className="text-muted" style={{ fontSize: "0.9rem" }}>
-              ¿Ya tienes cuenta?{" "}
-              <Link href="/login" style={{ color: "var(--primary)", fontWeight: 500 }}>
-                Inicia sesión
-              </Link>
-            </span>
-          </div>
-        </div>
-      </div>
-    </div>
-  );
-}

frontend/src/components/Sidebar.tsx

@@ -12,10 +12,15 @@ export default function Sidebar() {
     { href: "/", icon: "bi-speedometer2", label: "Dashboard" },
     { href: "/tickets", icon: "bi-ticket-detailed", label: "Tickets" },
     { href: "/knowledge-base", icon: "bi-journal-bookmark", label: "Knowledge Base" },
-    { href: "/users", icon: "bi-people", label: "Users" },
-    { href: "/settings", icon: "bi-gear", label: "Settings" },
   ];
 
+  const initials = user?.nombre
+    ?.split(" ")
+    .map((n: string) => n[0])
+    .join("")
+    .toUpperCase()
+    .slice(0, 2) || "U";
+
   return (
     <aside className="sidebar" id="sidebar">
       <div className="sidebar-brand">
@@ -42,17 +47,10 @@ export default function Sidebar() {
       </nav>
 
       <div className="sidebar-user">
-        <div className="avatar">
-          {user?.name
-            ?.split(" ")
-            .map((n) => n[0])
-            .join("")
-            .toUpperCase()
-            .slice(0, 2) || "U"}
-        </div>
+        <div className="avatar">{initials}</div>
         <div className="sidebar-user-info">
-          <div className="name">{user?.name || "Usuario"}</div>
-          <div className="role">{user?.role || "Agente"}</div>
+          <div className="name">{user?.nombre || "Usuario"}</div>
+          <div className="role">{user?.perfil || "Agente"}</div>
         </div>
         <button
           onClick={logout}

frontend/src/lib/api.ts

@@ -16,10 +16,7 @@ async function fetchApi<T>(
     headers["Authorization"] = `Bearer ${token}`;
   }
 
-  const res = await fetch(`${API_BASE}${path}`, {
-    ...options,
-    headers,
-  });
+  const res = await fetch(`${API_BASE}${path}`, { ...options, headers });
 
   if (!res.ok) {
     const errorData = await res.json().catch(() => ({}));
@@ -30,36 +27,25 @@ async function fetchApi<T>(
   return res.json();
 }
 
-// Auth
-export async function login(email: string, password: string) {
-  return fetchApi<{ token: string; user: User }>("/api/auth/login", {
-    method: "POST",
-    body: JSON.stringify({ email, password }),
-  });
-}
-
-export async function register(data: {
-  name: string;
-  email: string;
-  password: string;
-  role?: string;
-}) {
-  return fetchApi<{ token: string; user: User }>("/api/auth/register", {
-    method: "POST",
-    body: JSON.stringify(data),
-  });
+// ==================== Auth ====================
+// SAM uses RUT-based auth — adapt as needed
+export async function login(rut: string, password: string) {
+  return fetchApi<{ success: boolean; message?: string; token?: string; user?: User }>(
+    "/api/auth/login",
+    { method: "POST", body: JSON.stringify({ rut, password }) }
+  );
 }
 
 export async function getMe() {
   return fetchApi<User>("/api/auth/me");
 }
 
-// Tickets
+// ==================== Tickets ====================
 export async function getTickets(params?: {
   status?: string;
   priority?: string;
-  assigneeId?: string;
-  requesterId?: string;
+  assigneeId?: number;
+  groupId?: number;
   search?: string;
   page?: number;
   pageSize?: number;
@@ -67,138 +53,151 @@ export async function getTickets(params?: {
   const query = new URLSearchParams();
   if (params) {
     Object.entries(params).forEach(([key, value]) => {
-      if (value !== undefined && value !== "") query.set(key, String(value));
+      if (value !== undefined && value !== "" && value !== null)
+        query.set(key, String(value));
     });
   }
-  return fetchApi<{ tickets: Ticket[]; total: number; page: number; pageSize: number }>(
-    `/api/tickets?${query.toString()}`
-  );
+  return fetchApi<TicketListResult>(`/api/helpdesk/tickets?${query.toString()}`);
 }
 
-export async function getTicket(id: string) {
-  return fetchApi<Ticket>(`/api/tickets/${id}`);
+export async function getTicket(id: number) {
+  return fetchApi<Ticket>(`/api/helpdesk/ticket/${id}`);
 }
 
 export async function createTicket(data: {
-  subject: string;
+  title: string;
   description: string;
   priority?: string;
-  category?: string;
   assigneeId?: number;
+  groupId?: number;
+  slaPolicyId?: number;
 }) {
-  return fetchApi<Ticket>("/api/tickets", {
+  return fetchApi<{ id: number }>("/api/helpdesk/tickets", {
     method: "POST",
     body: JSON.stringify(data),
   });
 }
 
-export async function updateTicket(id: string, data: Partial<Ticket>) {
-  return fetchApi<Ticket>(`/api/tickets/${id}`, {
+export async function updateTicket(id: number, data: {
+  title?: string;
+  description?: string;
+  priority?: string;
+  assigneeId?: number;
+  groupId?: number;
+}) {
+  return fetchApi<void>(`/api/helpdesk/ticket/${id}`, {
     method: "PUT",
     body: JSON.stringify(data),
   });
 }
 
-export async function deleteTicket(id: string) {
-  return fetchApi<void>(`/api/tickets/${id}`, {
-    method: "DELETE",
-  });
+export async function deleteTicket(id: number) {
+  return fetchApi<void>(`/api/helpdesk/ticket/${id}`, { method: "DELETE" });
 }
 
-export async function updateTicketStatus(id: string, status: number) {
-  return fetchApi<Ticket>(`/api/tickets/${id}/status`, {
+export async function updateTicketStatus(id: number, status: string) {
+  return fetchApi<void>(`/api/helpdesk/ticket/${id}/status`, {
     method: "PUT",
     body: JSON.stringify({ status }),
   });
 }
 
-export async function assignTicket(id: string, assigneeId: number) {
-  return fetchApi<Ticket>(`/api/tickets/${id}/assign`, {
+export async function assignTicket(id: number, assigneeId: number, groupId?: number) {
+  return fetchApi<void>(`/api/helpdesk/ticket/${id}/assign`, {
     method: "PUT",
-    body: JSON.stringify({ assigneeId }),
+    body: JSON.stringify({ assigneeId, groupId }),
   });
 }
 
+export async function getTicketStats() {
+  return fetchApi<DashboardStats>("/api/helpdesk/stats");
+}
+
+// ==================== Comments ====================
+export async function getComments(ticketId: number) {
+  return fetchApi<Comment[]>(`/api/helpdesk/comments/${ticketId}`);
+}
+
 export async function addComment(
-  ticketId: string,
+  ticketId: number,
   content: string,
   isInternal: boolean = false
 ) {
-  return fetchApi<Comment>(`/api/tickets/${ticketId}/comments`, {
+  return fetchApi<{ id: number }>(`/api/helpdesk/comments/${ticketId}`, {
     method: "POST",
     body: JSON.stringify({ content, isInternal }),
   });
 }
 
-export async function getTicketStats() {
-  return fetchApi<TicketStats>("/api/tickets/stats");
-}
-
-// Users
-export async function getUsers() {
-  return fetchApi<User[]>("/api/users");
-}
-
-export async function getAgents() {
-  return fetchApi<User[]>("/api/users/agents");
-}
-
-// Knowledge Base
+// ==================== Knowledge Base ====================
 export async function getKBArticles() {
-  return fetchApi<KBArticle[]>("/api/kb/articles/published");
+  return fetchApi<KBArticle[]>("/api/helpdesk/kb/published");
 }
 
 export async function searchKB(query: string) {
-  return fetchApi<KBArticle[]>(`/api/kb/search?q=${encodeURIComponent(query)}`);
+  return fetchApi<KBArticle[]>(`/api/helpdesk/kb/search?q=${encodeURIComponent(query)}`);
 }
 
-// Dashboard
-export async function getDashboardStats() {
-  return fetchApi<DashboardStats>("/api/dashboard/stats");
+export async function getKBCategories() {
+  return fetchApi<KBCategory[]>("/api/helpdesk/kb/categories");
 }
 
-// Groups & SLA
+// ==================== Groups & SLA ====================
 export async function getGroups() {
-  return fetchApi<Group[]>("/api/groups");
+  return fetchApi<Group[]>("/api/helpdesk/groups");
 }
 
 export async function getSLAPolicies() {
-  return fetchApi<SLAPolicy[]>("/api/sla");
+  return fetchApi<SLAPolicy[]>("/api/helpdesk/sla");
 }
 
-// Types
+// ==================== Types ====================
 export interface User {
-  id: number;
-  name: string;
+  usuarioId: number;
+  nombre: string;
+  apPaterno: string;
+  apMaterno?: string;
   email: string;
-  role: "admin" | "agent" | "customer";
-  createdAt?: string;
+  perfil: string;
+  sedeId?: number;
+  telefono?: string;
 }
 
 export interface Ticket {
   id: number;
-  ticketNumber: string;
-  subject: string;
+  title: string;
   description: string;
   status: string;
   priority: string;
-  category: string;
+  ticketNumber: string;
   requesterId: number;
-  requester?: User;
-  assigneeId: number | null;
-  assignee?: User;
-  groupId: number | null;
-  group?: Group;
-  comments?: Comment[];
+  requesterName?: string;
+  requesterEmail?: string;
+  assigneeId?: number;
+  assigneeName?: string;
+  groupId?: number;
+  groupName?: string;
+  slaPolicyId?: number;
   createdAt: string;
   updatedAt: string;
+  firstResponseAt?: string;
+  resolvedAt?: string;
+  closedAt?: string;
+}
+
+export interface TicketListResult {
+  items: Ticket[];
+  total: number;
+  page: number;
+  pageSize: number;
+  totalPages: number;
 }
 
 export interface Comment {
   id: number;
   ticketId: number;
   userId: number;
-  user?: User;
+  userName?: string;
   content: string;
   isInternal: boolean;
   createdAt: string;
@@ -208,45 +207,46 @@ export interface Group {
   id: number;
   name: string;
   description?: string;
+  isActive: boolean;
 }
 
 export interface KBArticle {
   id: number;
   title: string;
   content: string;
-  category: string;
-  author?: User;
-  publishedAt: string;
+  categoryId: number;
+  categoryName?: string;
+  authorId: number;
+  authorName?: string;
+  isPublished: boolean;
+  viewCount: number;
+  createdAt: string;
+  updatedAt: string;
+}
+
+export interface KBCategory {
+  id: number;
+  name: string;
+  description?: string;
+  sortOrder: number;
 }
 
 export interface SLAPolicy {
   id: number;
   name: string;
-  priority: string;
-  responseTime: string;
-  resolutionTime: string;
-}
-
-export interface TicketStats {
-  total: number;
-  open: number;
-  pending: number;
-  resolved: number;
-  closed: number;
-  inProgress: number;
-  avgResponseTime: string;
-  byPriority: Record<string, number>;
-  byCategory: Record<string, number>;
+  description?: string;
+  responseTimeHours: number;
+  resolutionTimeHours: number;
+  isActive: boolean;
 }
 
 export interface DashboardStats {
   totalTickets: number;
   openTickets: number;
-  pendingTickets: number;
+  inProgressTickets: number;
   resolvedTickets: number;
   closedTickets: number;
-  avgResponseTime: string;
-  ticketsByPriority: Record<string, number>;
-  recentTickets: Ticket[];
-  agentWorkload: { agent: string; count: number }[];
+  unassignedTickets: number;
+  criticalTickets: number;
+  dailyCounts: { date: string; count: number }[];
 }

frontend/src/lib/auth.tsx

@@ -5,7 +5,7 @@ import { getMe, login as apiLogin, type User } from "./api";
 
 interface AuthContextType {
   user: User | null;
-  login: (email: string, password: string) => Promise<void>;
+  login: (rut: string, password: string) => Promise<void>;
   logout: () => void;
   isAuthenticated: boolean;
   isLoading: boolean;
@@ -27,22 +27,21 @@ export function AuthProvider({ children }: { children: React.ReactNode }) {
     const token = localStorage.getItem("helpdesk_token");
     if (token) {
       getMe()
-        .then((u) => {
-          setUser(u);
-        })
-        .catch(() => {
-          localStorage.removeItem("helpdesk_token");
-        })
+        .then((u) => setUser(u))
+        .catch(() => localStorage.removeItem("helpdesk_token"))
         .finally(() => setIsLoading(false));
     } else {
       setIsLoading(false);
     }
   }, []);
 
-  const login = useCallback(async (email: string, password: string) => {
-    const { token, user } = await apiLogin(email, password);
-    localStorage.setItem("helpdesk_token", token);
-    setUser(user);
+  const login = useCallback(async (rut: string, password: string) => {
+    const result = await apiLogin(rut, password);
+    if (!result.success || !result.token) {
+      throw new Error(result.message || "Credenciales inválidas");
+    }
+    localStorage.setItem("helpdesk_token", result.token);
+    if (result.user) setUser(result.user);
   }, []);
 
   const logout = useCallback(() => {