Initial commit: HelpDesk ICHN - .NET 10 backend + Next.js 16 frontend

backend/HelpDesk.Models/Enums/TicketPriority.cs

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+namespace HelpDesk.Models.Enums;
+
+public enum TicketPriority
+{
+    Low = 0,
+    Medium = 1,
+    High = 2,
+    Critical = 3
+}

backend/HelpDesk.Models/Enums/TicketStatus.cs

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+namespace HelpDesk.Models.Enums;
+
+public enum TicketStatus
+{
+    Open = 0,
+    InProgress = 1,
+    Pending = 2,
+    Resolved = 3,
+    Closed = 4
+}

backend/HelpDesk.Models/Enums/UserRole.cs

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+namespace HelpDesk.Models.Enums;
+
+public enum UserRole
+{
+    Customer = 0,
+    Agent = 1,
+    Admin = 2,
+    SuperAdmin = 3
+}