Initial commit: HelpDesk ICHN - .NET 10 backend + Next.js 16 frontend

backend/HelpDesk.Models/Entities/Ticket.cs

@@ -0,0 +1,49 @@
+using System.ComponentModel.DataAnnotations;
+using System.ComponentModel.DataAnnotations.Schema;
+using HelpDesk.Models.Enums;
+
+namespace HelpDesk.Models.Entities;
+
+[Table("tickets")]
+public class Ticket
+{
+    [Key]
+    public Guid Id { get; set; }
+
+    [Required]
+    [MaxLength(200)]
+    public string Title { get; set; } = string.Empty;
+
+    [Required]
+    public string Description { get; set; } = string.Empty;
+
+    [Required]
+    [MaxLength(50)]
+    public TicketStatus Status { get; set; } = TicketStatus.Open;
+
+    [Required]
+    [MaxLength(50)]
+    public TicketPriority Priority { get; set; } = TicketPriority.Medium;
+
+    [Required]
+    [MaxLength(50)]
+    public string TicketNumber { get; set; } = string.Empty;
+
+    public Guid RequesterId { get; set; }
+    public Guid? AssigneeId { get; set; }
+    public Guid? GroupId { get; set; }
+    public Guid? SlaPolicyId { get; set; }
+
+    public DateTime CreatedAt { get; set; } = DateTime.UtcNow;
+    public DateTime UpdatedAt { get; set; } = DateTime.UtcNow;
+    public DateTime? FirstResponseAt { get; set; }
+    public DateTime? ResolvedAt { get; set; }
+    public DateTime? ClosedAt { get; set; }
+
+    // Navigation
+    public User Requester { get; set; } = null!;
+    public User? Assignee { get; set; }
+    public Group? Group { get; set; }
+    public SLAPolicy? SlaPolicy { get; set; }
+    public ICollection<TicketComment> Comments { get; set; } = new List<TicketComment>();
+}