Initial commit: HelpDesk ICHN - .NET 10 backend + Next.js 16 frontend

backend/HelpDesk.Models/DTOs/DashboardDtos.cs

@@ -0,0 +1,28 @@
+using HelpDesk.Models.Enums;
+
+namespace HelpDesk.Models.DTOs;
+
+public class DashboardStatsDto
+{
+    public int TotalTickets { get; set; }
+    public int OpenTickets { get; set; }
+    public int InProgressTickets { get; set; }
+    public int PendingTickets { get; set; }
+    public int ResolvedTickets { get; set; }
+    public int ClosedTickets { get; set; }
+    public int CriticalTickets { get; set; }
+    public int HighTickets { get; set; }
+    public int MediumTickets { get; set; }
+    public int LowTickets { get; set; }
+    public double AverageResponseTimeMinutes { get; set; }
+    public double AverageResolutionTimeMinutes { get; set; }
+    public List<AgentWorkloadDto> AgentWorkloads { get; set; } = new();
+}
+
+public class AgentWorkloadDto
+{
+    public Guid UserId { get; set; }
+    public string UserName { get; set; } = string.Empty;
+    public int ActiveTickets { get; set; }
+    public int ResolvedThisWeek { get; set; }
+}