Initial commit: HelpDesk ICHN - .NET 10 backend + Next.js 16 frontend
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using Microsoft.EntityFrameworkCore;
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using HelpDesk.Models.Entities;
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namespace HelpDesk.Data;
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public class HelpDeskDbContext : DbContext
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{
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public HelpDeskDbContext(DbContextOptions<HelpDeskDbContext> options) : base(options)
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{
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}
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public DbSet<User> Users => Set<User>();
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public DbSet<Ticket> Tickets => Set<Ticket>();
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public DbSet<TicketComment> TicketComments => Set<TicketComment>();
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public DbSet<Group> Groups => Set<Group>();
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public DbSet<SLAPolicy> SLAPolicies => Set<SLAPolicy>();
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public DbSet<KnowledgeBaseArticle> KnowledgeBaseArticles => Set<KnowledgeBaseArticle>();
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public DbSet<KnowledgeBaseCategory> KnowledgeBaseCategories => Set<KnowledgeBaseCategory>();
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public DbSet<ActivityLog> ActivityLogs => Set<ActivityLog>();
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protected override void OnModelCreating(ModelBuilder modelBuilder)
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{
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base.OnModelCreating(modelBuilder);
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// ── User ──────────────────────────────────────────────
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modelBuilder.Entity<User>(entity =>
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{
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entity.ToTable("users");
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entity.HasKey(e => e.Id);
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entity.Property(e => e.Id).HasColumnName("id");
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entity.Property(e => e.FirstName).HasColumnName("first_name").HasMaxLength(100).IsRequired();
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entity.Property(e => e.LastName).HasColumnName("last_name").HasMaxLength(100).IsRequired();
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entity.Property(e => e.Email).HasColumnName("email").HasMaxLength(256).IsRequired();
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entity.Property(e => e.PasswordHash).HasColumnName("password_hash").HasMaxLength(500).IsRequired();
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entity.Property(e => e.Role).HasColumnName("role").HasMaxLength(50).IsRequired();
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entity.Property(e => e.IsActive).HasColumnName("is_active");
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entity.Property(e => e.PhoneNumber).HasColumnName("phone_number").HasMaxLength(50);
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entity.Property(e => e.AvatarUrl).HasColumnName("avatar_url").HasMaxLength(500);
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entity.Property(e => e.CreatedAt).HasColumnName("created_at");
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entity.Property(e => e.UpdatedAt).HasColumnName("updated_at");
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entity.HasIndex(e => e.Email).IsUnique().HasDatabaseName("ix_users_email");
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});
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// ── Ticket ────────────────────────────────────────────
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modelBuilder.Entity<Ticket>(entity =>
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{
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entity.ToTable("tickets");
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entity.HasKey(e => e.Id);
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entity.Property(e => e.Id).HasColumnName("id");
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entity.Property(e => e.Title).HasColumnName("title").HasMaxLength(200).IsRequired();
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entity.Property(e => e.Description).HasColumnName("description").IsRequired();
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entity.Property(e => e.Status).HasColumnName("status").HasMaxLength(50).IsRequired();
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entity.Property(e => e.Priority).HasColumnName("priority").HasMaxLength(50).IsRequired();
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entity.Property(e => e.TicketNumber).HasColumnName("ticket_number").HasMaxLength(50).IsRequired();
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entity.Property(e => e.RequesterId).HasColumnName("requester_id");
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entity.Property(e => e.AssigneeId).HasColumnName("assignee_id");
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entity.Property(e => e.GroupId).HasColumnName("group_id");
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entity.Property(e => e.SlaPolicyId).HasColumnName("sla_policy_id");
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entity.Property(e => e.CreatedAt).HasColumnName("created_at");
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entity.Property(e => e.UpdatedAt).HasColumnName("updated_at");
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entity.Property(e => e.ResolvedAt).HasColumnName("resolved_at");
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entity.Property(e => e.ClosedAt).HasColumnName("closed_at");
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entity.HasIndex(e => e.TicketNumber).IsUnique().HasDatabaseName("ix_tickets_ticket_number");
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// Cascade delete: Ticket -> TicketComment
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entity.HasMany(e => e.Comments)
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.WithOne(c => c.Ticket)
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.HasForeignKey(c => c.TicketId)
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.OnDelete(DeleteBehavior.Cascade);
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// Restrict: User FK references (Requester)
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entity.HasOne(e => e.Requester)
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.WithMany(u => u.RequestedTickets)
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.HasForeignKey(e => e.RequesterId)
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.OnDelete(DeleteBehavior.Restrict);
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// Restrict: User FK references (Assignee)
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entity.HasOne(e => e.Assignee)
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.WithMany(u => u.AssignedTickets)
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.HasForeignKey(e => e.AssigneeId)
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.OnDelete(DeleteBehavior.Restrict);
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entity.HasOne(e => e.Group)
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.WithMany(g => g.Tickets)
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.HasForeignKey(e => e.GroupId)
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.OnDelete(DeleteBehavior.SetNull);
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entity.HasOne(e => e.SlaPolicy)
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.WithMany(s => s.Tickets)
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.HasForeignKey(e => e.SlaPolicyId)
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.OnDelete(DeleteBehavior.SetNull);
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});
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// ── TicketComment ─────────────────────────────────────
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modelBuilder.Entity<TicketComment>(entity =>
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{
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entity.ToTable("ticket_comments");
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entity.HasKey(e => e.Id);
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entity.Property(e => e.Id).HasColumnName("id");
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entity.Property(e => e.TicketId).HasColumnName("ticket_id");
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entity.Property(e => e.UserId).HasColumnName("user_id");
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entity.Property(e => e.Content).HasColumnName("content").IsRequired();
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entity.Property(e => e.IsInternal).HasColumnName("is_internal");
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entity.Property(e => e.CreatedAt).HasColumnName("created_at");
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// Restrict: User FK reference
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entity.HasOne(e => e.User)
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.WithMany(u => u.Comments)
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.HasForeignKey(e => e.UserId)
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.OnDelete(DeleteBehavior.Restrict);
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});
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// ── Group ─────────────────────────────────────────────
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modelBuilder.Entity<Group>(entity =>
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{
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entity.ToTable("groups");
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entity.HasKey(e => e.Id);
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entity.Property(e => e.Id).HasColumnName("id");
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entity.Property(e => e.Name).HasColumnName("name").HasMaxLength(100).IsRequired();
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entity.Property(e => e.Description).HasColumnName("description").HasMaxLength(500);
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entity.Property(e => e.CreatedAt).HasColumnName("created_at");
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});
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// ── SLAPolicy ─────────────────────────────────────────
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modelBuilder.Entity<SLAPolicy>(entity =>
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{
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entity.ToTable("sla_policies");
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entity.HasKey(e => e.Id);
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entity.Property(e => e.Id).HasColumnName("id");
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entity.Property(e => e.Name).HasColumnName("name").HasMaxLength(100).IsRequired();
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entity.Property(e => e.Description).HasColumnName("description").HasMaxLength(500);
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entity.Property(e => e.ResponseTimeHours).HasColumnName("response_time_hours");
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entity.Property(e => e.ResolutionTimeHours).HasColumnName("resolution_time_hours");
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entity.Property(e => e.IsActive).HasColumnName("is_active");
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entity.Property(e => e.CreatedAt).HasColumnName("created_at");
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});
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// ── KnowledgeBaseArticle ──────────────────────────────
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modelBuilder.Entity<KnowledgeBaseArticle>(entity =>
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{
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entity.ToTable("knowledge_base_articles");
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entity.HasKey(e => e.Id);
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entity.Property(e => e.Id).HasColumnName("id");
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entity.Property(e => e.Title).HasColumnName("title").HasMaxLength(200).IsRequired();
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entity.Property(e => e.Content).HasColumnName("content").IsRequired();
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entity.Property(e => e.CategoryId).HasColumnName("category_id");
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entity.Property(e => e.AuthorId).HasColumnName("author_id");
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entity.Property(e => e.IsPublished).HasColumnName("is_published");
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entity.Property(e => e.ViewCount).HasColumnName("view_count");
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entity.Property(e => e.CreatedAt).HasColumnName("created_at");
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entity.Property(e => e.UpdatedAt).HasColumnName("updated_at");
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entity.HasOne(e => e.Category)
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.WithMany(c => c.Articles)
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.HasForeignKey(e => e.CategoryId)
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.OnDelete(DeleteBehavior.Restrict);
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entity.HasOne(e => e.Author)
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.WithMany(u => u.Articles)
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.HasForeignKey(e => e.AuthorId)
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.OnDelete(DeleteBehavior.Restrict);
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});
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// ── KnowledgeBaseCategory ─────────────────────────────
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modelBuilder.Entity<KnowledgeBaseCategory>(entity =>
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{
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entity.ToTable("knowledge_base_categories");
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entity.HasKey(e => e.Id);
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entity.Property(e => e.Id).HasColumnName("id");
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entity.Property(e => e.Name).HasColumnName("name").HasMaxLength(100).IsRequired();
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entity.Property(e => e.Description).HasColumnName("description").HasMaxLength(500);
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entity.Property(e => e.SortOrder).HasColumnName("sort_order");
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entity.Property(e => e.CreatedAt).HasColumnName("created_at");
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});
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// ── ActivityLog ───────────────────────────────────────
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modelBuilder.Entity<ActivityLog>(entity =>
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{
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entity.ToTable("activity_logs");
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entity.HasKey(e => e.Id);
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entity.Property(e => e.Id).HasColumnName("id");
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entity.Property(e => e.UserId).HasColumnName("user_id");
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entity.Property(e => e.EntityType).HasColumnName("entity_type").HasMaxLength(100).IsRequired();
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entity.Property(e => e.EntityId).HasColumnName("entity_id");
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entity.Property(e => e.Action).HasColumnName("action").HasMaxLength(100).IsRequired();
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entity.Property(e => e.Details).HasColumnName("details");
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entity.Property(e => e.CreatedAt).HasColumnName("created_at");
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entity.HasOne(e => e.User)
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.WithMany(u => u.ActivityLogs)
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.HasForeignKey(e => e.UserId)
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.OnDelete(DeleteBehavior.Restrict);
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});
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// ── Seed Data ─────────────────────────────────────────
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SeedData(modelBuilder);
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}
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private static void SeedData(ModelBuilder modelBuilder)
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{
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var adminId = Guid.Parse("a0000000-0000-0000-0000-000000000001");
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var generalGroupId = Guid.Parse("b0000000-0000-0000-0000-000000000001");
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var ventasGroupId = Guid.Parse("b0000000-0000-0000-0000-000000000002");
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var desarrolloGroupId = Guid.Parse("b0000000-0000-0000-0000-000000000003");
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var standardSlaId = Guid.Parse("c0000000-0000-0000-0000-000000000001");
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var premiumSlaId = Guid.Parse("c0000000-0000-0000-0000-000000000002");
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var generalCategoryId = Guid.Parse("d0000000-0000-0000-0000-000000000001");
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var faqCategoryId = Guid.Parse("d0000000-0000-0000-0000-000000000002");
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var tutorialsCategoryId = Guid.Parse("d0000000-0000-0000-0000-000000000003");
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// SuperAdmin user
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modelBuilder.Entity<User>().HasData(new User
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{
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Id = adminId,
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FirstName = "Super",
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LastName = "Admin",
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Email = "admin@helpdesk.local",
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// BCrypt hash for "Admin123!"
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PasswordHash = "$2a$11$N9qo8uLOickgx2ZMRZoMyeIjZAgcfl7p92ldGxad68LJZdL17lhWy",
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Role = HelpDesk.Models.Enums.UserRole.SuperAdmin,
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IsActive = true,
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PhoneNumber = "+1-555-0100",
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CreatedAt = new DateTime(2024, 1, 1, 0, 0, 0, DateTimeKind.Utc),
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UpdatedAt = new DateTime(2024, 1, 1, 0, 0, 0, DateTimeKind.Utc)
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});
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// Default groups
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modelBuilder.Entity<Group>().HasData(
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new Group
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{
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Id = generalGroupId,
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Name = "Soporte General",
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Description = "Grupo de soporte técnico general",
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CreatedAt = new DateTime(2024, 1, 1, 0, 0, 0, DateTimeKind.Utc)
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},
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new Group
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{
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Id = ventasGroupId,
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Name = "Ventas",
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Description = "Grupo de soporte de ventas",
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CreatedAt = new DateTime(2024, 1, 1, 0, 0, 0, DateTimeKind.Utc)
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},
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new Group
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{
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Id = desarrolloGroupId,
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Name = "Desarrollo",
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Description = "Grupo de desarrollo de software",
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CreatedAt = new DateTime(2024, 1, 1, 0, 0, 0, DateTimeKind.Utc)
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}
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);
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// SLA policies
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modelBuilder.Entity<SLAPolicy>().HasData(
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new SLAPolicy
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{
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Id = standardSlaId,
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Name = "Estándar",
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Description = "Política estándar: respuesta en 4 horas, resolución en 24 horas",
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ResponseTimeHours = 4,
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ResolutionTimeHours = 24,
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IsActive = true,
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CreatedAt = new DateTime(2024, 1, 1, 0, 0, 0, DateTimeKind.Utc)
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},
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new SLAPolicy
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{
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Id = premiumSlaId,
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Name = "Premium",
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Description = "Política premium: respuesta en 1 hora, resolución en 8 horas",
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ResponseTimeHours = 1,
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ResolutionTimeHours = 8,
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IsActive = true,
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CreatedAt = new DateTime(2024, 1, 1, 0, 0, 0, DateTimeKind.Utc)
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}
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);
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// Knowledge base categories
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modelBuilder.Entity<KnowledgeBaseCategory>().HasData(
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new KnowledgeBaseCategory
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{
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Id = generalCategoryId,
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Name = "General",
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Description = "Artículos generales de ayuda",
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SortOrder = 1,
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CreatedAt = new DateTime(2024, 1, 1, 0, 0, 0, DateTimeKind.Utc)
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},
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new KnowledgeBaseCategory
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{
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Id = faqCategoryId,
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Name = "Preguntas Frecuentes",
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Description = "Preguntas frecuentes y respuestas",
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SortOrder = 2,
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CreatedAt = new DateTime(2024, 1, 1, 0, 0, 0, DateTimeKind.Utc)
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},
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new KnowledgeBaseCategory
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{
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Id = tutorialsCategoryId,
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Name = "Tutoriales",
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Description = "Guías y tutoriales paso a paso",
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SortOrder = 3,
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CreatedAt = new DateTime(2024, 1, 1, 0, 0, 0, DateTimeKind.Utc)
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}
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);
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}
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}
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