Initial commit: HelpDesk ICHN - .NET 10 backend + Next.js 16 frontend

backend/HelpDesk.API/Controllers/DashboardController.cs

@@ -0,0 +1,67 @@
+using System.Security.Claims;
+using HelpDesk.Data.Repositories;
+using HelpDesk.Models.DTOs;
+using HelpDesk.Models.Entities;
+using HelpDesk.Models.Enums;
+using Microsoft.AspNetCore.Authorization;
+using Microsoft.AspNetCore.Mvc;
+
+namespace HelpDesk.API.Controllers;
+
+[ApiController]
+[Route("api/[controller]")]
+[Authorize(Policy = "Agent")]
+public class DashboardController : ControllerBase
+{
+    private readonly ITicketRepository _ticketRepository;
+    private readonly IUserRepository _userRepository;
+
+    public DashboardController(ITicketRepository ticketRepository, IUserRepository userRepository)
+    {
+        _ticketRepository = ticketRepository;
+        _userRepository = userRepository;
+    }
+
+    [HttpGet("stats")]
+    public async Task<ActionResult<DashboardStatsDto>> GetStats()
+    {
+        var agents = await _userRepository.GetByRoleAsync(UserRole.Agent);
+        var agentWorkloads = new List<AgentWorkloadDto>();
+
+        foreach (var agent in agents)
+        {
+            var activeTickets = await _ticketRepository.GetCountAsync(
+                assigneeId: agent.Id,
+                status: TicketStatus.Open);
+
+            var inProgressTickets = await _ticketRepository.GetCountAsync(
+                assigneeId: agent.Id,
+                status: TicketStatus.InProgress);
+
+            agentWorkloads.Add(new AgentWorkloadDto
+            {
+                UserId = agent.Id,
+                UserName = $"{agent.FirstName} {agent.LastName}",
+                ActiveTickets = activeTickets + inProgressTickets,
+                ResolvedThisWeek = 0
+            });
+        }
+
+        return Ok(new DashboardStatsDto
+        {
+            TotalTickets = await _ticketRepository.GetTotalCountAsync(),
+            OpenTickets = await _ticketRepository.GetCountByStatusAsync(TicketStatus.Open),
+            InProgressTickets = await _ticketRepository.GetCountByStatusAsync(TicketStatus.InProgress),
+            PendingTickets = await _ticketRepository.GetCountByStatusAsync(TicketStatus.Pending),
+            ResolvedTickets = await _ticketRepository.GetCountByStatusAsync(TicketStatus.Resolved),
+            ClosedTickets = await _ticketRepository.GetCountByStatusAsync(TicketStatus.Closed),
+            CriticalTickets = await _ticketRepository.GetCountByPriorityAsync(TicketPriority.Critical),
+            HighTickets = await _ticketRepository.GetCountByPriorityAsync(TicketPriority.High),
+            MediumTickets = await _ticketRepository.GetCountByPriorityAsync(TicketPriority.Medium),
+            LowTickets = await _ticketRepository.GetCountByPriorityAsync(TicketPriority.Low),
+            AverageResponseTimeMinutes = await _ticketRepository.GetAverageResponseTimeAsync(),
+            AverageResolutionTimeMinutes = await _ticketRepository.GetAverageResolutionTimeAsync(),
+            AgentWorkloads = agentWorkloads
+        });
+    }
+}