feat: vistas y botones de tickets solo para equipo

frontend/src/app/(app)/tickets/page.tsx

@@ -24,6 +24,7 @@ export default function TicketsPage() {
 
   const numericId = parseInt(user?.idUsuario ?? "", 10);
   const hasNumericId = !isNaN(numericId);
+  const isTeam = user?.role === "admin" || user?.role === "agent";
 
   const fetchTickets = useCallback(async () => {
     setLoading(true);
@@ -31,7 +32,7 @@ export default function TicketsPage() {
       const data = await getTickets({
         status: statusFilter || undefined,
         priority: priorityFilter || undefined,
-        requesterId: view === "mine" && hasNumericId ? numericId : undefined,
+        requesterId: view === "mine" || !isTeam ? (hasNumericId ? numericId : undefined) : undefined,
         assigneeId:
           view === "assigned" && hasNumericId
             ? numericId
@@ -50,7 +51,7 @@ export default function TicketsPage() {
     } finally {
       setLoading(false);
     }
-  }, [statusFilter, priorityFilter, search, page, view, numericId, hasNumericId]);
+  }, [statusFilter, priorityFilter, search, page, view, numericId, hasNumericId, isTeam]);
 
   useEffect(() => {
     fetchTickets();
@@ -69,6 +70,7 @@ export default function TicketsPage() {
       </div>
 
       {/* Filters */}
+      {isTeam ? (
       <div className="filter-bar mb-3">
         <div className="btn-group" role="group" aria-label="Vista">
           {(
@@ -93,6 +95,11 @@ export default function TicketsPage() {
           ))}
         </div>
       </div>
+      ) : (
+      <div className="filter-bar mb-3">
+        <span className="badge bg-primary">Mis tickets</span>
+      </div>
+      )}
       <div className="filter-bar mb-4">
         <div className="d-flex align-items-center gap-2">
           <i className="bi bi-funnel text-muted"></i>